Comments on: Adding letters to telephone counselling: A narrative response to frequent callers by Daniela Schon

By: Ann Fuller

Ann Fuller — Fri, 17 Jul 2020 23:45:00 +0000

Hello Daniela,
I really enjoyed listening to your video. Many years ago I worked for Lifeline in Melbourne supporting telephone counsellors. I now work in a suicide prevention team in mental health. I am keen to bring more narrative practice to my work so will be sharing this video with my colleagues as well as our relatively new lived experience work force. Many thanks to you, the counsellors and callers for sharing your work.
Ann

By: Daniela

Daniela — Fri, 08 May 2020 03:02:53 +0000

Hello Jo
Thank you for your comment. The project with the Warmline team has created a new way on how we deal with frequent callers. All the best with trying a new innovative approach on your phone based support service. Daniela

By: Jo

Jo — Thu, 07 May 2020 03:36:27 +0000

Hello Daniela
This sounds like a wonderful team response and seemed to move everyone in a positive way. I also work for a National phone service where we experience some of the challenges you described and will forward the video to the team for our future planning. Many thanks for speaking of your experiences at Lifeline in NZ on the Warmline 🙂
Jo